Privacy Policy
Effective Date:Â 01.10.2022
Salon Station Pty Ltd ABN 14 655 612 614 ("Salon Station", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, book appointments, receive cosmetic treatments, or otherwise interact with Salon Station.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
* Full name
* Date of birth
* Address
* Telephone number
* Email address
* Emergency contact details
* Account login details (where applicable)
Clinical Information
Where you receive cosmetic treatments, we may collect:
* Medical history relevant to treatment
* Current medications
* Allergies
* Pregnancy or breastfeeding status
* Previous cosmetic or medical procedures
* Consultation notes
* Consent forms
* Treatment history
* Clinical photographs
* Practitioner notes
Online Orders
When purchasing products through our website, we may collect:
* Billing and shipping addresses
* Order history
* Payment information (processed securely through our payment providers)
* Product preferences
* Customer service enquiries
Website Information
When you visit our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Website usage information
* Cookies and analytics data
How We Collect Information
We collect information when you:
* Book appointments
* Attend consultations
* Receive treatments
* Purchase skincare products or gift cards
* Create an online account
* Contact us by phone, email or social media
* Complete online forms
* Subscribe to marketing communications
* Leave reviews or testimonials
* Visit our website
3. Why We Collect Your Information
We use your information to:
* Provide cosmetic treatments safely
* Assess your suitability for treatment
* Maintain clinical records
* Process online orders
* Deliver purchased products
* Process payments
* Respond to enquiries
* Provide appointment reminders
* Send aftercare instructions
* Provide customer support
* Improve our products and services
* Detect fraud and maintain website security
* Comply with legal obligations
* Send marketing communications where you have consented or where otherwise permitted by law
4. Clinical Records
Salon Station maintains confidential clinical records for clients receiving treatments.
These records may include:
* Consultation forms
* Medical history
* Treatment notes
* Consent forms
* Clinical photographs
* Practitioner assessments
* Treatment outcomes
Clinical records are retained in accordance with applicable legal and professional record-keeping requirements.
5. Clinical Photography
Clinical photographs may be taken before and after treatment for:
* Medical documentation
* Treatment planning
* Monitoring treatment progress
Your photographs remain confidential and will only be used for marketing, educational or promotional purposes where you have provided separate written consent.
6. Online Shopping
When you purchase products from our website, your information is used to:
* Process your order
* Arrange shipping and delivery
* Communicate regarding your purchase
* Process refunds where applicable
* Provide customer support
Payment details are processed securely through trusted third-party payment providers. Salon Station does not store your full credit or debit card details.
7. Disclosure of Information
We may disclose your personal information to:
* Treating clinicians
* Authorised employees
* Payment providers
* Shipping and courier companies
* Practice management software providers
* E-commerce platform providers
* IT support providers
* Marketing service providers
* Professional advisers
* Regulatory authorities
* Law enforcement agencies where required by law
We do not sell your personal information.
8. Data Security
Salon Station takes reasonable steps to protect your information through:
* Secure practice management systems
* Password-protected accounts
* Encrypted payment processing
* Restricted staff access
* Secure electronic storage
* Confidentiality obligations for staff
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.
9. Cookies and Analytics
Our website uses cookies and similar technologies to:
* Improve website functionality
* Remember your preferences
* Analyse website traffic
* Improve user experience
* Measure marketing performance
You may disable cookies through your browser settings, although some website features may not function correctly.
10. Marketing Communications
With your consent, we may send information about:
* Promotions
* New skincare products
* Cosmetic treatments
* Special offers
* Educational content
* Clinic news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us.
We will respond within a reasonable time in accordance with Australian privacy laws.
12. Retention of Information
Salon Station retains personal and clinical information only for as long as required by law or reasonably necessary for business and clinical purposes.
When information is no longer required, it will be securely destroyed or de-identified.
13. Overseas Service Providers
Some of our technology providers may store information on secure servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
15. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Salon Station Pty Ltd
Email: management@salonstation.com.au
Phone: 1800 187 256
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
